OUR RESORT POLICIES

Thank you for choosing to stay with us at Kona Kai Resort. Below are our hotel policies and procedures; please read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in, you agree to abide by all of our policies and procedures.

GENERAL RULES

Check-in is at 4 pm. Please present your ID card, passport, or temporary residence card upon check-in. Must be 21 years or older to check-in.

Check-out is at 11 am. If you require a later check-out, please contact the front office before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

LATE ARRIVALS

Guests arriving late must contact the front office before 5 pm in order to make arrangements for access to their unit. The office will be closed at 6 pm.

BOOKING AND CANCELLATION POLICIES

A one (1) night stay + taxes and fees (non-refundable) is charged at the moment of booking. The remaining amount due will be charged upon check-in.

If a reservation is canceled within fourteen (14) days of arrival or in case of a no-show, you will be charged 100% of the remaining amount due corresponding to the full length of stay.

If a reservation is canceled fourteen (14) days prior to the date of arrival the one (1) night stay + taxes and fees (non-refundable) will be forfeited.

If a reservation is made through Non-Refundable Advance Purchase Rate, the full amount of the stay plus tax will be charged at the time of booking. If cancellation of a reservation is made, guests will forfeit the total room charge plus tax.

Kona Kai Resort reserves the right to cancel any and all reservations at our discretion, including third-party websites.

There will be no refunds for early departures.

BOAT AND TRAILER STORAGE

Boat and trailer storage requires a room reservation and must be reserved before check-in. All boat slips will be assigned prior to arrival according to the size of all boats arriving for the day.

Boat slips are $45.00 per night plus tax and will cover boat and trailer parking. Only one boat per unit is permitted on the property.

The property's onsite boat slips can accommodate skiffs up to 25 feet in length. Please note, bay boats, powerboats, or pontoon boats are not considered skiffs and may be too wide for our ramp.

Absolutely no jet skis or wave runners are permitted on the property or around the dock. We also do not allow jet skis or wave runners parked on or off of our property.

NO PET POLICY

Any evidence of pet(s) on hotel property or in a guest’s room will result in a $150 cleaning fee per day charged to the guest account. Any guest found with pet(s) in their room will be asked to leave the property immediately. “Service Animals” are allowed on property in accordance with the ADA, please keep in mind that this does not include "Emotional Support Animals" of any kind, with or without documentation.

SMOKING POLICY

The hotel is 100% smoke-free. There are smoking areas outside of the building. A $150 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the hotel rooms.

INTERNET ACCESS

Please note that standard Internet service is complimentary with room purchases and suitable for emailing and social networking. Please note that guest room Wi-Fi is not meant for streaming large media files, watching movies, or gaming.

COMPLAINT/DAMAGES POLICY

If a complaint occurs due to the negligence of those occupying a guest room, disorderly conduct, unlawful activities, or repeated noise complaints, the offending guests may be evicted and/or receive additional charges to their account. If a guest is evicted, they are not entitled to any refund. If damages occur to the guest room or other areas of the hotel, the cost of the damage will be charged to the credit card registered upon check-in.

PARKING

Parking is prohibited on our beach area or in our trailer storage areas. You will be permitted to have one registered vehicle per room allowed on the property. There is no on-site parking provided for unregistered guests or visitors. All visitors or extra guest vehicles must find alternative parking arrangements outside of the hotel property.

FISHING

You may fish from our dock. Please note that all fishing catches and releases only. Be careful with fish carcass disposal directly in the water near the dock, or any areas where others might come across them. Suitable alternatives include bagging and packing out entrails, disposing of them in the water at least 25 feet deep, or placing waste inside designated trash cans on property.

We ask our guests to please leave all sharks, manatees, stingrays, and other sea creatures that pay us a visit untouched. Guests caught harassing or touching the wildlife will be asked to vacate the premises.

ADA ACCESSIBILITY

Kona Kai Resort does not have any ADA compliant rooms.

The lobby is not wheelchair accessible, but check-in can be completed without accessing the lobby (per request).

The beach and garden areas are not wheelchair accessible.

There is one (1) designated handicapped parking spot on property.